Terms of Service
Last updated: November 11, 2026
1. Scope and Operating Business
These Terms of Service apply to the Riksveno online storefront at https://riksveno.com and to purchases made through its checkout. Riksveno is an online retail brand operated by Guangzhou Jiankaixunna Trading Co., Ltd. Throughout these Terms, “we,” “our,” and “us” refer to that company, while “you” means a visitor or customer. Our Shipping Policy, Return & Refund Policy, and Privacy Policy explain related matters. Mandatory consumer rights prevail over any inconsistent provision of these Terms.
2. Minimum Age, Minors, and Legal Capacity
You must be at least 18 years old and have the legal capacity to enter into a binding contract to place an order or create an available customer account. By submitting a purchase, you represent that you meet both requirements. Minors under 18 must not use the store's purchasing or account services, even if they have permission from a parent or guardian. A person buying on behalf of an organization or another individual must have proper authority. We may refuse transactions that do not satisfy lawful eligibility or authorization requirements, while honoring applicable rights to repayment.
3. Accounts and Acceptable Use
Where customer accounts are offered, please keep credentials confidential and ensure that submitted information is accurate. You must not impersonate others, use unauthorized payment details, commit fraud, interfere with website functionality, introduce malicious code, or attempt to obtain access to another person's information. We may take reasonable steps to protect the store and its customers against misuse.
4. Product Details and Availability
Descriptions, images, dimensions, compatibility notes, and available variants are provided to assist purchasing decisions. Please read the details for the exact product you select. Screen settings may affect displayed colors. We may correct errors and update stock information. If a material listing error or availability issue affects your order, we will explain the available options. Nothing in this section restricts legal remedies for misdescribed, defective, or nonconforming goods.
5. Placing an Order
Submitting an order is an offer to purchase the selected goods on the terms shown during that transaction. A system acknowledgement confirms receipt of the request but is not necessarily final acceptance. An order may be declined or cancelled for a legitimate reason, such as unsuccessful payment, unavailable stock, an obvious material pricing error, suspected fraud, or an inability to fulfill it lawfully. Where a cancelled order has been charged, amounts due will be repaid as required by law.
6. Prices, Payment, and Taxes
Checkout presents the product price, shipping charges collected by the store, and taxes collected by the store before payment is authorized. The accepted payment methods are the methods actually offered during checkout. International deliveries may attract customs duties, import taxes, or clearance costs. Whether these are included in the store's charge depends on checkout disclosures and applicable rules; no general promise of duty-free shipping is made.
7. Shipping and Free-Shipping Offers
Our normal order-processing estimate is 1–3 business days after successful payment confirmation. Once dispatched, standard carrier transit is generally estimated at 7–15 business days. Processing and transit are separate periods, not a guaranteed arrival date. Delivery eligibility and the applicable rate depend on the goods and destination entered at checkout. Free shipping applies only if an eligible zero-cost method or offer is displayed for that order. These Terms do not establish a universal monetary free-shipping threshold.
8. Order Changes, Returns, and Refunds
Contact service@riksveno.com promptly if you need a correction or wish to cancel before dispatch. We will make reasonable efforts to assist, but changes may not be possible once fulfillment has advanced. For eligible voluntary returns, request a return within 30 calendar days after delivery. Approved refunds are normally initiated within 10 business days after approval, or sooner where required by law. A payment provider may require additional time to credit funds. Our Return & Refund Policy explains the relevant categories and cost allocation, while statutory remedies remain available.
9. Intellectual Property and Independent Services
Website design, original descriptions, photographs, and other original materials may be protected by intellectual property laws. Personal shopping and browsing are permitted; unauthorized commercial copying is not. Third-party trademarks belong to their respective owners. Shopify, payment organizations, and delivery or technology providers may support the storefront and may have separate terms for their independent services. Their involvement does not remove the seller's mandatory legal obligations.
10. Service Availability and Liability
Maintenance, network faults, carrier interruptions, and events outside reasonable control can affect website access or delivery. Any limitation or exclusion of liability applies only where permitted by law. We do not exclude mandatory product guarantees, rights to legally required remedies, or liability that applicable law prohibits us from excluding.
11. Governing Law and Jurisdiction
To the extent legally permitted, these Terms and contractual matters arising from purchases on this storefront are governed by the laws of the People's Republic of China. Subject to mandatory consumer protection and jurisdictional rules, a dispute may be brought on a non-exclusive basis before the competent People's Courts in Zengcheng District, Guangzhou, Guangdong Province, People's Republic of China. This choice does not prevent a consumer from bringing proceedings in another court or before a competent authority where mandatory applicable law permits or requires it, including protections in the consumer's place of residence.
12. Updates and Complaints
We may revise these Terms to reflect changes in the service or applicable requirements, posting the new version and providing any further notice required by law. Please contact service@riksveno.com with questions or complaints. Seeking customer support does not restrict any independent statutory remedy.
Business and Contact Information
Operating Company: Guangzhou Jiankaixunna Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAKBHR2TXL
Company Address: Room K529, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@riksveno.com
Contact Phone: +86 17192573864
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://riksveno.com