Return & Refund Policy

Last updated: November 11, 2026

1. Understanding Your Return Options

Riksveno distinguishes an optional return because a customer changes their mind from a remedy for goods that arrive damaged, defective, incomplete, or different from the order. The reason affects eligibility and who pays reasonable return postage. Mandatory consumer rights always take precedence over less favorable voluntary-return conditions.

2. The 30-Day Voluntary Return Window

You may request a voluntary return of an eligible item within 30 calendar days after delivery. Email service@riksveno.com and provide the order number, item details, and reason. The period concerns change-of-mind returns; legally required remedies for a defective or misdescribed item may apply beyond it.

3. Categories and Return Postage Responsibility

Reason for returnHow the request is handledApplicable return-shipping responsibilityChange of mind, personal preference, or item no longer wantedEligible voluntary return within 30 calendar days, subject to item conditionCustomer normally pays the carrier's actual rate unless law provides otherwiseWrong item or variation suppliedReview against the confirmed orderRiksveno covers applicable reasonable postage or provides another lawful remedyItem defective or damaged on arrivalAssessment of the reported issueRiksveno covers applicable reasonable postage or arranges another lawful remedyMissing essential parts or materially inaccurate product descriptionReview of order and relevant evidenceRiksveno covers applicable reasonable postage or another lawful solutionRequest outside the voluntary period or subject to a lawful exceptionVoluntary return may be declinedMandatory statutory protections remain unaffected

4. Return Shipping: Cost Estimate and Calculation

Customer-paid voluntary returns: The estimated return postage is the actual quotation from a carrier for a suitably packaged, preferably tracked parcel sent from your location to the authorized return destination. This is not a fixed store fee. The carrier's price depends on the origin and destination, parcel weight and dimensions, selected service, and any applicable cross-border or customs charges. After customer support provides the authorized return destination, you can obtain an individual quotation before sending the package. The outbound shipping charge displayed at the original checkout is not an estimate of the return-shipping cost.

Returns for our error or nonconforming goods: When an authorized qualifying return uses a prepaid label supplied by us or collection arranged by us, the customer's out-of-pocket return-postage amount is $0. If we authorize you to purchase reasonable return shipping first, we will explain the applicable reimbursement process. Please obtain approval before selecting an unusually expensive service.

No return shipment required: If a repair, replacement, refund, or other appropriate resolution is arranged without sending the item back, the customer incurs no return-postage expense. Any carrier quote is an estimate until the carrier accepts and prices the actual parcel.

5. Item Condition and Lawful Exceptions

For voluntary change-of-mind returns, products should generally remain in their original condition, with supplied accessories and components, and should not be used beyond what is reasonably necessary to inspect them. Retain suitable protective packaging where possible. Certain personalized, perishable, or hygiene-sensitive items may be excluded from voluntary returns where legally permitted. These conditions do not override statutory rights relating to faulty or nonconforming goods.

6. How to Request and Complete a Return

1. Contact us first. Send the order number, item, and reason to service@riksveno.com.
2. Explain any defect or error. Where reasonably possible, attach photos of the item, affected parts, and packaging.
3. Receive instructions. We will explain the available remedy and provide the authorized receiving address if physical return is required, along with applicable prepaid or reimbursement instructions.
4. Package and send. Secure the goods for transport using the agreed method. Keep tracking information and postage receipts when available.
5. Review and resolution. If an item is returned, we may inspect it and communicate the decision. Mandatory legal remedies are not dependent on our voluntary-return conditions.

Do not send goods to the registered company address below unless customer support expressly authorizes it for that return. A registered business address is not automatically a returns warehouse.

7. Refund Method and Timing

Once a refund is approved, we normally initiate repayment within 10 business days after approval, subject to any shorter deadline required by law. We generally repay the original payment method unless another method is legally required. Your bank or payment provider may take additional time to post the funds after initiation. Treatment of the original outbound shipping charge depends on the reason for return, checkout disclosures, and mandatory consumer rights.

8. Restocking Fees

We do not charge a restocking fee for eligible returns. A customer-paid carrier charge for voluntary return shipping is a transportation expense, not a restocking fee.

9. Cancellations, Exchanges, and Undeliverable Parcels

Email us promptly if you wish to cancel or correct an order before dispatch. We will try to assist, but cancellation cannot be guaranteed once fulfillment or shipping has progressed. Exchanges depend on availability, the reason for return, and applicable law; a refund and new purchase may sometimes be suitable. Refused or undeliverable parcels are handled according to the particular circumstances, disclosed charges, and mandatory consumer protections.

10. Mandatory Consumer Rights

Nothing in this policy removes rights provided by applicable law concerning non-delivery, cancellation or withdrawal, product conformity, repair, replacement, reimbursement, or other required remedies. Where a mandatory law offers greater protection, it prevails.

Business and Contact Information

Operating Company: Guangzhou Jiankaixunna Trading Co., Ltd.

Unified Social Credit Code (USCC): 91440118MAKBHR2TXL

Company Address: Room K529, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou

Support Email: service@riksveno.com

Contact Phone: +86 17192573864

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://riksveno.com