Shipping Policy
Last updated: November 11, 2026
1. From Order Confirmation to Arrival
Delivery involves preparation and transportation. Riksveno normally allows 1–3 business days after successful payment confirmation for order processing, followed by an estimated 7–15 business days of carrier transit after dispatch for an eligible standard service. The two periods are counted separately. Delivery dates remain estimates rather than guarantees, and mandatory rights concerning delayed or missing goods are preserved.
Business days generally exclude weekends and applicable public holidays. Address corrections, payment checks, unusual order volumes, carrier events, and customs clearance can affect the timeline.
2. Order Processing
Before dispatch, an order may be reviewed, prepared, and transferred to the applicable fulfillment and shipping service. We may contact you if details needed to complete delivery are missing or unclear. A dispatch notification, where provided, marks the transition from processing to carrier transit.
3. Country and Region Delivery Reference
The following list helps customers understand common geographic groups and the general transit estimate when an eligible standard shipping method is available. It does not mean that every listed country or product is served. The authoritative list of available delivery destinations and services is determined by checkout for the selected cart and address.
RegionCountry examples to check at checkoutEstimated transit after dispatch, if an eligible standard service is offeredNorth AmericaUnited States, CanadaGenerally 7–15 business daysUnited KingdomUnited KingdomGenerally 7–15 business daysContinental EuropeGermany, France, Italy, SpainGenerally 7–15 business daysOceaniaAustralia, New ZealandGenerally 7–15 business daysOther destinationsOnly countries or territories supported for the order at checkoutThe estimate shown for the eligible delivery method
If no shipping method appears for a destination, that order cannot be shipped to the address through our checkout. Certain products may be restricted even when other products can be delivered to the same country. The 1–3-business-day processing period is additional to transit.
4. Shipping Rates and Free-Shipping Threshold
Standard shipping: The fee displayed at checkout, based on the destination, items, package characteristics, and available delivery service, is the shipping charge payable to the store. Review that amount before placing the order.
Free shipping: A delivery fee of zero applies only if checkout offers an eligible free-shipping method or a valid promotion for that order. There is no universal fixed minimum-spend amount guaranteeing free shipping under this policy. When a qualifying offer has an order-value threshold, its displayed amount, currency, applicable locations, exclusions, and calculation conditions determine eligibility.
Orders that do not qualify: The ordinary shipping charge displayed at checkout applies. We do not claim that every order, product, or country qualifies for free shipping.
5. Tracking and Separate Shipments
When tracking is available, we may share a carrier reference with the contact information provided at checkout. Tracking events can take time to appear or update. An order containing several items may arrive in separate parcels. We do not charge additional undisclosed standard shipping fees beyond those collected through checkout.
6. Customs, Import Duties, and Taxes
Cross-border shipments may be inspected or assessed by customs authorities. Import duties, destination taxes, or clearance fees may be payable if they were not collected or included during checkout. The recipient's responsibility is determined by the transaction disclosures and mandatory law. Border checks may add time in transit.
7. Incorrect Addresses and Missed Deliveries
Please check the recipient name, street address, apartment or unit, postal code, and telephone number before payment. If you notice a mistake, email service@riksveno.com promptly. We may not be able to redirect a package once dispatched. Failed-delivery charges or other consequences are assessed in accordance with the transaction terms and applicable consumer law.
8. Lost, Damaged, or Incorrect Deliveries
If tracking suggests loss or an unusually long delay, provide your order number and carrier reference. If a parcel arrives damaged, incomplete, or with the wrong item, share a description and photographs where reasonably possible. We will investigate the relevant details and offer a remedy such as replacement, repair, or refund when appropriate or legally required. Mandatory protections for non-delivery or nonconforming goods remain in effect.
9. Return Shipping Is Separate
The shipping charges described above are outbound shipping charges for purchases, not a quote for returning merchandise. Customer-paid return shipping for a voluntary return is based on the actual carrier quotation to the authorized return destination, as explained in our Return & Refund Policy. The registered company address below is not automatically an outbound warehouse or authorized return location.
Business and Contact Information
Operating Company: Guangzhou Jiankaixunna Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAKBHR2TXL
Company Address: Room K529, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@riksveno.com
Contact Phone: +86 17192573864
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://riksveno.com