Privacy Policy

Last updated: November 11, 2026

Privacy Follows the Information You Choose to Share

A visitor who reads a product listing does not provide the same information as a customer who checks out or asks for help. At Riksveno, the data involved depends on what you do, which service is required, and which privacy choices apply. This notice explains the main categories of personal information, how they may be used, the service providers involved, and the rights available to you.

This Privacy Policy covers the online store at https://riksveno.com and related customer communications. Guangzhou Jiankaixunna Trading Co., Ltd. is the operating business responsible for personal information it processes in connection with the store. Certain commerce, payment, and delivery providers may also have independent obligations for information they handle.

1. Age Limit and Legal Capacity

Our purchasing and customer-account services are intended only for people aged 18 or older who have the legal capacity to enter into a binding contract. By creating an available account, providing details for an order, or completing a purchase, you confirm that you are at least 18 years old and have that legal capacity. Minors under 18 must not submit orders or use purchasing accounts, including with parental permission.

We do not knowingly seek personal information from people under 18 for purchasing accounts or promotional subscriptions. If we learn we have collected such information in circumstances requiring its removal, we will take steps required by law, subject to any mandatory recordkeeping obligations. Parents and guardians can contact service@riksveno.com with concerns.

2. Information Created When You Browse

Website interactions may generate information such as an IP address, browser type, operating system, device characteristics, language, referral information, approximate region inferred from network data, session identifiers, access times, and pages viewed. Searches, selected product variants, and cart interactions may also produce records associated with a session. These details can help present pages, maintain basic functionality, investigate technical faults, and protect against misuse.

3. Information You Submit

If you subscribe to store communications, we may receive your email address and your subscription preferences. If you contact customer service, we may receive your name, contact details, question, order number, and any photographs or documents you choose to provide. Where customer accounts are available, information may include sign-in identifiers, saved preferences, delivery details, and order history.

Please avoid sending passwords, complete payment-card numbers, or card security codes to support. Reasonable identity verification may be necessary before personal order details are disclosed or altered.

4. Purchase and Fulfillment Information

A transaction may involve names, billing and delivery addresses, email and phone details, goods and variations selected, payment and order status, transaction identifiers, delivery instructions, tracking information, and refund or dispute history. We use relevant information to manage the purchase, coordinate payment, arrange delivery, communicate operational updates, and handle legitimate returns or complaints.

Payment services offered through checkout may process financial credentials directly. We may receive a payment status and limited transaction reference rather than the complete card data used for authorization. Independent payment organizations may provide separate privacy information.

5. The Purposes Behind Processing

Information is used, as relevant, to operate the storefront and cart, fulfill a purchase, respond to support requests, manage shipping and refunds, protect accounts and transactions from fraud, investigate technical errors, and satisfy tax, accounting, or legal obligations. Where permitted and enabled, separate activities may include email marketing, performance measurement, or advertising. Providing information to deliver an order does not by itself authorize unrelated promotional messaging.

6. Lawful Bases Where They Apply

Under laws that require a specific legal basis, we may rely on necessity for performing a purchase contract; compliance with applicable legal obligations; legitimate interests such as proportionate fraud prevention, security, and service maintenance where permitted; or consent for certain optional communications and technologies. If processing relies on consent, you may withdraw it for future activity. Withdrawal does not invalidate earlier lawful processing or remove separate legal recordkeeping duties.

7. Shopify and Other Recipients

The store uses Shopify commerce infrastructure. Depending on the storefront features in use, Shopify may process information associated with website visits, carts, checkout, accounts, and orders. Shopify may also have distinct responsibilities for certain processing covered by its own notices.

Other recipients may include payment organizations for transactions and refunds; carriers and fulfillment partners for delivery; technology providers for hosting, fraud prevention, support communications, or security; and measurement or advertising services if those are enabled. A provider may act under our instructions or as an independent organization. We may disclose information to comply with valid legal requests, protect legal rights and safety, address suspected fraud, or undertake a lawful business transaction subject to applicable safeguards.

8. Cookies and Similar Technologies

Essential cookies or similar storage may keep a cart working, remember session preferences, enable account access, and help prevent misuse. Optional technologies, where used, may measure usage or support advertising. You can manage cookies using your browser settings, but blocking necessary storage can interfere with checkout. Consent and opt-out controls for non-essential technologies apply where required by law.

9. Marketing and Advertising Choices

You can unsubscribe from promotional emails using the method included in a message or by emailing service@riksveno.com. Necessary messages about a purchase or an existing service request may still be sent.

Depending on your location and actual data practices, you may have the right to opt out of certain personal-information sales, sharing, or targeted advertising. Send an eligible request to our support email. Where applicable law requires honoring a recognized browser-level opt-out preference, including Global Privacy Control, we will treat it in accordance with that law. An advertising preference does not ordinarily disable uses necessary for an order, security, or legal compliance.

10. Processing Across Borders

Retail operations can involve payment, technical, and shipping providers in multiple countries. Information may therefore be accessed, stored, or processed outside the country in which you live. When cross-border transfer rules require safeguards, appropriate contractual or other legally recognized protections apply. Mandatory privacy rights are not waived because processing takes place elsewhere.

11. Retention and Deletion

Records are retained for different periods depending on their purpose. Transaction information may be required for accounting, tax, chargebacks, and consumer claims. Support messages may be retained to resolve an issue and maintain suitable follow-up records. Security information may be held to investigate misuse. Subscription preferences may be maintained to administer requested communication and honor opt-outs. When no lawful purpose remains, information is deleted, de-identified, or handled as law requires. Valid disputes and recordkeeping duties may require longer retention.

12. Security

We apply reasonable organizational and technical precautions to reduce risks of unauthorized access, alteration, loss, or disclosure. Service providers may maintain their own safeguards. No online system can guarantee absolute security, so please safeguard account credentials and avoid sending unnecessary sensitive information.

13. Rights Available to Individuals

Depending on applicable law, you may be entitled to request access, correction, deletion, portability, restriction of processing, objection to certain uses, or withdrawal of consent. Some laws provide opt-out rights concerning qualifying advertising activities, the ability to appeal a decision, or a right to complain to a supervisory authority. We will respect legally protected requests without unlawful discrimination. Rights may be subject to reasonable identity verification, lawful exceptions, and mandatory retention duties.

14. Making a Privacy Request

Email service@riksveno.com with a clear description of the right or information involved. Provide enough information to identify the relevant records, but do not include unnecessary sensitive data. We may ask for proportionate verification and will respond within applicable legal deadlines, including information about appeal procedures where required.

15. Third-Party Websites and Changes

Independent sites may have their own privacy practices. Their policies govern information you provide to them. We may update this notice as our practices, technology, or legal obligations change, publishing the revised text and providing further notice or seeking consent where required.

Business and Contact Information

Operating Company: Guangzhou Jiankaixunna Trading Co., Ltd.

Unified Social Credit Code (USCC): 91440118MAKBHR2TXL

Company Address: Room K529, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou

Support Email: service@riksveno.com

Contact Phone: +86 17192573864

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://riksveno.com