Contact Us

Last updated: November 11, 2026

How We Can Help

Questions sometimes come up before you buy, while an order is in transit, or after delivery. Riksveno provides the following channels for assistance with product information, payment and order inquiries, delivery, returns, refunds, and personal information requests.

Contact Our Support Team

Email: service@riksveno.com

Telephone: +86 17192573864

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You can email outside business hours. We review incoming requests during service hours, and some matters may require additional information from the carrier, payment provider, or fulfillment service before a resolution is available.

Questions Before Checkout

For product questions, provide the item name and the particular option, size, specification, or variation you are considering. Please review the product details carefully before ordering. Available delivery options, shipping charges, and any eligible shipping promotion are presented during checkout for the items and destination selected.

Assistance With Orders and Deliveries

For an existing order, include your order number and the email used for checkout. This helps us review payment confirmation, preparation, tracking, delivery concerns, or a requested address correction. If you need an order changed or cancelled, contact us as soon as possible; a request may not be completed once fulfillment or shipping has progressed.

If an item arrives damaged, incomplete, or different from what you ordered, describe the concern and include photographs when reasonably possible. We will review the information and explain the remedy and return process applicable to your circumstances.

Starting a Return

Please ask for return instructions before mailing an item. If a physical return is required, customer support will provide the authorized receiving destination and any instructions concerning postage. The registered company address below is a business registration address; it must not be treated as a return warehouse or walk-in service location unless we specifically authorize it for a return.

Privacy and Secure Communication

You may email us to exercise applicable privacy rights or ask how your information is handled. Never send passwords, full payment-card numbers, or card security codes to customer support. Reasonable verification may be required before we discuss sensitive order information.

Business and Contact Information

Operating Company: Guangzhou Jiankaixunna Trading Co., Ltd.

Unified Social Credit Code (USCC): 91440118MAKBHR2TXL

Company Address: Room K529, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou

Support Email: service@riksveno.com

Contact Phone: +86 17192573864